Frequently Asked Questions

Answers about ordering, shipping, wholesale, and private-label inquiries. If you need help with something not covered here, please contact us.

Ordering | Wholesale and Private Label | Shipping

Ribbon is sold in full rolls. Our standard roll lengths are 25 m (approximately 27.3 yd) and 50 m (approximately 54.7 yd). The roll lengths available for a particular product are listed on its product page.

Shipping is calculated at checkout based on the products in your order and the delivery address.

Yes. Most Bench & Block products can be discussed for wholesale, private-label, or OEM orders. Availability, minimums, and pricing depend on the product or project. Visit our Wholesale, Private Label & OEM page for more information.

Yes. Private-label and OEM projects can include ribbon, hat-making supplies, tools, equipment, finished hats, and other products. The available options depend on the product and what you want to create.

The details depend on the product. A project may include materials, dimensions, colors, branding, labels, packaging, samples, revisions, and final approval. Felt-hat projects can also include the hat shape, proportions, felt, ribbon, bow, sweatband, and liner.

No. Bench & Block supports wholesale, private-label, and OEM orders, but does not offer dropshipping.

We ship to most countries, but availability can depend on the product, destination, and current shipping or import restrictions. If you have any questions about shipping to your country, please contact us before ordering. If we discover a shipping problem after your order is placed, we will contact you directly.

Shipping origin depends on the product. Most orders ship from China. If you would like to confirm the origin of a particular product before ordering, please contact us.

Need help with something else? Visit our Contact page and send us your question.